FREE SHIPPING TO CONTINENTAL USA
Order processing steps:
- You place your order
- You receive confirmation e-mail after we pre-authorize your credit card for the full amount of the purchase
- We contact manufacturer of the product you chose to confirm stock level and if your item is available for immediate shipment. In the event if the item is not available for immediate delivery, we contact you within one business day and confirm your desire to wait for a backorder, find a substitute product, or cancel your initial order.
Q: Do you ship on the same day or later?
A: Most of our products SHIP the SAME DAY (if ordered by 12pm EST, Monday - Friday). Transit times vary by location of the warehouse of the item and a customers' delivery addresses. FedEx and UPS (smaller items) do not typically require a signature and will leave the package in a suitable place at your doorstep.
Bigger items usually take a bit longer to ship and you may expect them to be shipped out within 2-7 days of your order date. For these items the expected delivery falls anywhere between two and 12 days of your order. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.
As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. Please note, that, depending on the size of an item purchased, you may need assistance to move the package or unbox the item and carry each piece inside separately. Some drivers may assist you in getting a shipment into a garage or carport.
Q: What is the average delivery time?
A: Average delivery times from the day of shipment - 5-10 days.
Q: What are the shipping methods and companies that you use?
A: We take pride in arranging the fastest and most reliable methods of shipment for our store's products. In general, smaller items are shipped via FedEx or UPS with larger ones transported via a truck freight carrier - FedEx Freight or similar.
Q: Do you provide a tracking number for orders placed at The Noble Flame?
A: The tracking number is sent to our customers within 24 hours of their orders' leaving a warehouse.
If you do not receive tracking information from us within five business days of your order, feel free to follow up with us.
We encourage you to track your package online or by phone with the carrier listed on your tracking information notification. Most of them provide estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Our information is limited to the information every individual carrier provides. We have no influence over their operations and cannot make a package within their system move any quicker.
Q: Do you issue refunds if the package is not delivered by the date I wanted?
A: No refunds are issued if your package is not delivered at the time you want it. We encourage you to order early to avoid disappointment.
Q: What should I do if my package was damaged in transit?
A: Larger items:
Please Note: When you sign for the delivery by truck freight, you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is damage to the package or a product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved."
IN CASE ANY OF THE ITEMS THAT YOU'VE ORDERED, REGARDLESS OF THEIR SIZE, ARE DAMAGED, PLEASE, TAKE A PICTURE OF THE BOX AND THE DAMAGE AND NOTIFY US WITHIN 24 HOURS and Contact Us.
Please note, that we cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt.
Q: Do you ship to Canada?
A: Some of our products are eligible for shipping to Canada. If you found something on our website and would like us to arrange a shipment for you to Canada, please, contact us directly and we'll be happy to assist you. Shipments to Canada are subject to applicable taxes, customs duties, and fees.