Touchstone 72" Electric Fireplace Emblazon Wall-Length (80103)
No One Can Beat Our Prices!
Terms and conditions:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors' website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
- Price Match Guarantee is not applicable to Pearl Mantels products.
FREE SHIPPING TO CONTINENTAL USA
Order processing steps:
- You place your order
Q: Do you ship on the same day or later?
Q: What is the average delivery time?
A: Average delivery times from the day of shipment - 5-10 days.
Q: What are the shipping methods and companies that you use?
Q: Do you provide a tracking number for orders placed at The Noble Flame?
Q: Do you issue refunds if the package is not delivered by the date I wanted?
Q: What should I do if my package was damaged in transit?
Please Note: When you sign for the delivery by truck freight, you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is damage to the package or a product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved."
Q: Do you ship to Canada?
100% SATISFACTION GUARANTEE
The Noble Flame Offers a 30-day Money-Back Return Policy*
- You must notify us of your intent to return within 30 days of delivery date.
- We will refund the product price only.
- Inbound and outbound shipping costs will not be refunded.
- Orders processed with discounted or free shipping will not have the initial shipping cost refunded.
- Refunds will be applied to the same payment method used when original purchase was made.
The following products cannot be returned:
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
AMANTII RETURN POLICY
Our return policy does not apply to Amantii products
As a rule, the following cannot be returned:
- Products which are eligible for parts under our warranty
- Products damaged in transit (please refer to ordering policy regarding freight claims)
- Products that have had their original manufacturer's packaging opened
- Products that have been out of their original manufacturer's packaging
The following procedure is to be followed to ensure proper and undamaged returns processing:
- All goods to be returned must be reported in advance.
Returns must include a copy of the original invoice as well as a copy of the RMA label provided.
All returns are subject to a 20% restocking fee.
AMERICAN FIREGLASS RETURN POLICY
Returns and Exchanges:
- All credits are made via account credits to go towards future orders. No cash credits are issued.
BIO-BLAZE RETURN POLICY
A merchandise credit will be issued upon receipt and inspection of the authorized return.
DECORPRO RETURN POLICY
- There is a 25% Re-Stocking fee for eligible product(s) that are returned.
- Fuel is not returnable due to Transport Canada Law(s).
- Custom Made product(s) are not returnable and are final sale.
IGNIS RETURN POLICY
- Returned items must be complete including all original manufacturers packaging.
- The customer is responsible for return shipping for all non-fault returns.
Damaged or defective items
- Items that do not include all original manufacturers packaging.
- Any items returned after 30 days
PLANIKA RETURN POLICY
No returns. We offer a 1 year warranty but do not accept returns.
TOUCHSTONE RETURN POLICY
RETURN/EXCHANGE POLICY - FIREPLACE UNITS, LIFTS, AND PARTS
There is a 15% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. Any items that are returned without a return authorization will be refused and refund will not be issued.
If you have any further questions regarding shipping or returns, please call us at 800-215-1990
Damaged or Defective Merchandise
- If we the item we received is damaged, you may file a claim with your shipping company.